FAQ
criex — answers to your questions on security, deposits and withdrawals
Account security, deposits, withdrawals, bonus terms, and responsible gambling — the most frequently asked criex questions on these five topics are gathered here in one place. Find your question below.
21+ age requirement
5 topic-based sections
24/7 support
20+ questions and answers
Topic-based table of contents
Jump straight to the section you need.
Section 01
Security and privacy
Keep your account and personal information safe — this section explains how criex stores your data and what precautions you should follow. Read our privacy policy for the full picture.
If you see an unfamiliar login or transaction on your account, change your password immediately and contact criex 24/7 live chat. The support team will temporarily lock your account and begin an investigation. Check which device or browser was used to log in, and if you use the same password on other sites, change those too. The sooner you report it, the more the damage can be limited.
Fake sites often create domains with a slight spelling change (e.g. "cr1ex" or "criеx"). Always type the real address directly into your browser or save it as a bookmark — never log in by clicking an unfamiliar link. Check that the URL starts with HTTPS and that a padlock icon appears in the address bar. If you have any doubt, ask our support team.
Use a password of at least 10 characters that mixes uppercase and lowercase letters, numbers, and special characters (e.g. @, #, %). Avoid your own name, date of birth, or "12345". Keep a separate password for criex — do not reuse a password from any other site. Using a password manager is a safe and convenient option.
Yes. criex uses SSL encryption, so all data exchanged between your browser and our servers is encrypted. Payment data and personal identity information are stored separately on secured servers. For full details on how we collect and use your data, see the privacy policy.
No criex staff member or support agent will ever ask for your OTP, bKash / Nagad / Rocket PIN, or password. If anyone asks for this information — by phone, chat, or message — it is fraudulent. Stop the conversation immediately and report it to criex support. Never share your secret code with anyone to avoid this kind of incident.
Section 02
How to withdraw
Find answers to the most frequently asked questions about the withdrawal process, timeframes, and minimum amounts in this section.
The minimum withdrawal amount at criex is ৳1,000. This limit is the same for every mobile banking method — bKash, Nagad, Rocket, and Upay. The minimum for bank transfer is also ৳1,000. Withdrawal requests below this amount cannot be submitted, so if your balance is not enough, wait a little and withdraw it all at once.
criex usually completes withdrawals within 1 hour. The same timeframe applies to all mobile banking methods — bKash, Nagad, Rocket, and Upay. Bank transfers may take a little longer due to the bank's own processing. Our team remains active during late nights and busy periods as well.
A pending status means your request has reached our team and is being processed. It is normally completed within 1 hour. If it takes longer, contact support via live chat with your request ID. Delays can also occur if your account verification is incomplete or if there is a mismatch in your payment method details.
Yes, but bonus-related winnings can only be withdrawn after the wagering requirement is met. For example: a 150% bonus on a ৳1,000 deposit adds ৳1,500, making the wagering ৳1,500 × 25 = ৳37,500. Once bets totalling that amount are completed, the bonus-related balance becomes withdrawable. Read the terms and conditions for full details.
Section 03
How to deposit
Depositing at criex is straightforward and can be done through familiar mobile banking methods. Everything you want to know about your first deposit before playing slots, cricket betting, or at criex Casino is below.
The minimum deposit at criex is ৳300, and this limit is the same for all methods — bKash, Nagad, Rocket, Upay, and bank transfer. A ৳300 deposit gives you access to slots, live casino, cricket betting, or any other game. A welcome bonus is also available on your first deposit (terms apply).
criex does not deduct any additional charges on deposits itself. However, your mobile banking service provider (bKash, Nagad, Rocket, or Upay) may apply their own fees according to their policies — this is entirely their own matter. Bank transfer fees charged by the relevant bank may also apply.
Yes, Nagad is one of the active deposit methods at criex. After logging in, go to the deposit section, select Nagad, enter the amount, and confirm with your Nagad PIN. You can start from a minimum of ৳300. Log in from the criex login page and complete the process easily.
criex supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. Bank transfers can be made through Dutch-Bangla Bank, BRAC Bank, or any other Bangladeshi bank. The minimum is ৳300 for all methods.
Deposits via bKash, Nagad, Rocket, and Upay are usually processed quickly and appear in your account within moments. Bank transfers may take a little longer depending on the bank's processing. If a deposit is delayed, contact live chat with your payment reference number.
Section 04
Bonus terms
From claiming the welcome bonus to calculating wagering — find answers to all criex bonus questions in this section.
When you open a new account and make your first deposit, a 150% welcome bonus is added automatically, up to a maximum of ৳10,000. For example: depositing ৳1,000 adds ৳1,500 in bonus, giving a total balance of ৳2,500. No separate code is needed — just make sure the bonus offer is active at the time of your deposit.
Wagering is calculated on the bonus amount, not the deposit. The criex condition is bonus × 25 times. Example: a ৳1,000 deposit gives a ৳1,500 bonus → wagering is ৳1,500 × 25 = ৳37,500. Once bets totalling ৳37,500 are completed, the bonus-related balance becomes withdrawable. Slot bets generally count in full; other games may have a different rate.
Yes, there is an option to cancel a bonus, but conditions apply. Once you have started betting with the bonus, both the bonus balance and any winnings from those bets must be cancelled — you cannot keep the winnings and remove only the bonus. Cancelling before you start using the bonus makes the process simpler. Contact support for details or read the terms and conditions.
Yes, criex bonuses have a set expiry period. If wagering is not completed within that period, the bonus balance is removed. The expiry for each bonus is stated in the offer's terms and conditions. After claiming a bonus, keep playing regularly and try to complete the wagering on time.
To receive the maximum bonus of ৳10,000, you need to deposit ৳6,667 or more at the 150% rate. Example: a ৳13,400 deposit gives ৳10,000 as a 150% bonus, for a total balance of ৳23,400 and wagering of ৳10,000 × 25 = ৳2,50,000. The bonus is capped at ৳10,000, so depositing more will not increase it.
Section 05
Responsible gambling
criex believes gaming is enjoyable only when it stays in control. Learn how to keep yourself and your family safe in this section. Visit the Responsible Gaming page for more details.
Yes. A cooling-off period limits account activity for a set time (e.g. 7 days or 30 days) — useful when you need an urgent break. Self-exclusion lets you close your account temporarily or permanently for a longer period. Both options can be activated through criex support.
Some warning signs are: repeatedly returning to chase money you have lost, prioritising betting over family or work, spending beyond your set budget, feeling restless when you cannot play, or hiding your gambling from people close to you. If you notice these signs, take a break and seek help.
If you feel you are losing control over your gaming habits, contact criex support directly — we can provide information on trusted support organizations. You can also talk to a trusted family member or friend. Gaming is meant to be enjoyable — if it becomes a source of stress, that can be addressed. Visit the Responsible Gaming page for more resources.
You must be at least 21 years old to open an account and take part in any casino or betting activity at criex. Age is confirmed during account verification. Minors cannot open an account, and accounts are checked when there is any suspicion.
Yes, criex offers the option to set a deposit limit as part of responsible gambling. You can set a maximum deposit amount on a daily, weekly, or monthly basis. Contact support to set or change a limit. Requests to increase a limit take some time to take effect, but requests to lower a limit take effect immediately.
Still have questions? Contact Support
If you did not find your answer in the FAQ above, criex's support team is always ready to help. Assistance is available in both Bengali and English.
24/7 Live Chat
Click the live chat icon on the site at any time. Ask your question in Bengali or English — you will get a quick response.
Email Support
For complex matters, you can write to us in detail by email. Email address: [email protected]
What to include for faster support
- The mobile number registered on your account
- The reference or transaction ID for any payment issue
- A description of when and how the problem occurred
- A screenshot or proof if applicable
Support is active 24 hours a day, seven days a week.