21+ only

criex Responsible Gaming

Betting is entertainment — seeking help when you need it is a sign of strength, not weakness. criex is always here for you.

Age Verification 21+ Self-Exclusion Option 24/7 Support Deposit Limit Setting

The Foundation of Safe Betting

criex believes online betting is only enjoyable when done with awareness. Our goal is not just to provide a place to play — it is to ensure a controlled and healthy environment for you. What matters most to us is that every user keeps full control over their own decisions.

Before you play, it is worth reading our Terms and Conditions — all the details about deposits, withdrawals, and bonus use are clearly stated there. Knowing the rules makes every decision easier.

If betting ever feels like the only way to earn money, or you feel the urge to chase losses, those are warning signs. On this page we discuss those signs, how to set limits, and how to get help.

Under our Privacy Policy, your personal information and betting history are kept fully secure — including any request you make to set limits or self-exclude.

21+

Age restrictions are strictly enforced. Registration and betting on criex are available only to individuals aged 21 or above. Age is verified at the time of registration. Parents and guardians are also responsible for preventing underage access to accounts.

Keep These Core Principles in Mind

  • Betting is for entertainment, not income
  • Only bet money you can afford to lose
  • Do not rush to chase losses
  • Avoid betting under the influence of alcohol or anything else
  • Set your own time and money limits
  • Spend time with family and friends

Tools to Keep Yourself in Control

criex provides several practical tools to help you stay in full control of your play.

Deposit Limit

Set a maximum deposit amount for any period — daily, weekly, or monthly. Lowering the limit takes effect immediately; raising it goes through a delayed process.

Deposit Limit

Loss Limit

Decide in advance how much you can afford to lose within a set time period. Once the limit is reached, your session will end automatically.

Loss Limit

Session Time Limit

Set a maximum duration for uninterrupted play. You will receive an alert at the set time to remind you to take a break.

Session Timer

Cooling-Off Break

If you want some distance, temporarily close your account for anywhere between 24 hours and 30 days. You will not be able to log in during the break.

Take a Break

Self-Exclusion

If you feel your betting is getting out of control, use self-exclusion to close your account for an extended period. Request it via 24/7 live chat and the support team will take care of it.

Protect Yourself

Reality Check

A message will appear on screen at regular intervals showing your session time and balance — a simple way to keep yourself aware.

Alert Messages

To activate any of these features, contact criex live chat or make changes yourself from your account settings.

Recognise the Warning Signs

Gambling or betting becomes a problem gradually. If you notice the following signs in yourself or someone close to you, it is best not to ignore them.

  • You keep betting to recover lost money — and end up losing more each time.
  • You are lying to or hiding your betting from family or friends.
  • You feel restless, irritable, or low when you are not betting.
  • You are skipping meals, sleep, or work to focus on betting.
  • You are borrowing money or taking from essential expenses to bet.
  • You cannot stick to your set limits and keep going "just one more time".
  • You think about stopping but cannot manage to stop on your own.

Ask Yourself

Think honestly about the questions below. If most of your answers are "yes", it is time to seek help.

How many times did you bet beyond your budget last month?
Is your family concerned about your betting?
Does your mood suffer when you are not betting?
Have you bet more to try to win back money you lost?
Have you ever borrowed money to bet?
Do you feel like you cannot stop on your own?

Even if just one answer is "yes", seeking help is the sensible thing to do — take action before it gets worse.

Ways to Get Help

Acknowledging the problem and asking for help both take courage. You are not alone.

criex Live Chat

Support is available in Bangla seven days a week, 24 hours a day. Requests to set limits, self-exclude, or close an account can all be made through live chat.

Email Support

Alongside live chat, the support team is also active every day by email. You can reach out in both Bangla and English. [email protected]

Family and Friends

Talk to the people close to you. Family and friends can often be the first source of support. Discussing the matter openly makes it easier to find a way forward.

Professional Advice

Speaking with a mental health professional or counsellor can be very effective. In Bangladesh, several government and private mental health services are available free of charge or at low cost. Contact your nearest health centre.

Support Groups

Sharing experiences with others going through the same situation can ease the sense of isolation. The National Institute of Mental Health (NIMH) and several other organisations provide this kind of support.

 You can find answers to common questions in our FAQ section. It covers deposits, withdrawals, accounts, and limit settings in detail.

criex's Commitment

Our responsible gaming policy goes beyond rules — it is at the core of our service. At every step, we put user protection first.

Age Verification

Every account's age is verified at the time of registration. No account under the age of 21 is approved.

Data Protection

Your personal and financial information is kept secure through SSL encryption and a strict data protection policy.

Behaviour Monitoring

If unusual betting patterns are detected, the support team reaches out proactively and provides the necessary assistance.

Trained Support Team

Our support team is trained in responsible gaming and able to provide help in a sensitive and understanding way.

Flexible Limit Tools

Deposit, loss, session, and exclusion limits — users can manage all types of limits themselves.

Responsible Advertising

criex campaigns never target underage individuals and do not use misleading or manipulative messages.

Responsible Gaming FAQ

Contact the criex support team via 24/7 live chat and let them know you want self-exclusion. They will guide you through the process. You will not be able to log in to your account during the exclusion period. You can also send a request by email.

Yes, reducing your deposit limit takes effect right away. However, increasing a limit is subject to a cooling-off period — this ensures the decision was not made on impulse.

There are a few signs worth paying attention to: betting beyond your budget, repeatedly trying to recover lost money, hiding information from family, or feeling restless when you are not betting. Read the "Warning Signs" section on this page for more detail. If you have any doubts, talk to us on live chat — we will not judge, we will just help.

Cooling-off is a temporary break — from 24 hours up to 30 days. Self-exclusion is longer-term and more strict; once activated, it is difficult to cancel before the set period ends. Self-exclusion is the right choice for those who feel a short break is not enough.

Any account changes — setting limits or exclusion — must be made by the account holder themselves. However, if a family member is concerned and you want to seek guidance on their behalf, you can ask for advice via live chat. Adding browser-level restrictions on shared devices is also an effective option.

Any balance in your account at the time self-exclusion begins can be withdrawn at the end of the period or upon request. Contact the support team for more details.

Learn More

Frequently Asked Questions (FAQ)

Answers to all questions about deposits, withdrawals, and accounts in one place.

Terms and Conditions

All the rules, restrictions, and terms of service use in full detail.

Privacy Policy

How your personal information is collected, used, and kept secure.

About Us

Who criex is, what we do, and what we have in mind for our users.