criex Terms and Conditions
Please read these terms carefully before opening an account or using any service on criex. By using the service, you are considered to have accepted these terms.
Table of Contents
- General Description and Applicability
- Account Registration and Eligibility
- Account Security and User Responsibilities
- Deposit and Withdrawal Terms
- Bonuses and Promotional Offers
- Prohibited Activities
- Responsible Gambling Policy
- Intellectual Property
- Limitation of Liability
- Account Suspension and Closure
- Changes to Terms
- Privacy and Data Protection
- Contact and Dispute Resolution
1. General Description and Applicability
These terms and conditions ("Terms") apply to the criex platform and all related services. By browsing the criex website, opening an account, or taking part in any game or betting service, the user is automatically considered to have accepted these terms.
These terms apply to users in Bangladesh. criex does not support activities that cannot be carried out under the laws and regulations in force in Bangladesh. Users are responsible for being aware of the laws applicable in their area.
criex reserves the right to change these terms at any time. If a user continues to use the service after updated terms are published on the website, they are considered to have agreed to the new terms.
If any part of these terms is unclear to you, please contact our support team before using the service.
2. Account Registration and Eligibility
2.1 Age Requirement
Users must be at least 21 years old to open an account on criex. Registration by minors is strictly prohibited. criex may request an identity document or other paperwork at any time to verify age. Accounts registered with false information, along with any funds held in them, may be forfeited.
2.2 One Account Policy
Each user may open only one account. If the same person, family, or shared device and IP address is used to attempt to open multiple accounts, those accounts will be identified as duplicates and all associated accounts may be closed.
2.3 Accuracy of Information
The name, address, mobile number and date of birth provided at registration must be completely accurate. If false or misleading information is given, criex reserves the right to suspend or permanently close the account. Information is verified at the time of withdrawal, so it is important to provide correct details at every step from registration onwards.
2.4 Account Transfer
A criex account is entirely personal. No account may be sold, transferred or made available for use by a third party. Placing bets on behalf of another person or using a third party's funds is also considered a violation of this policy.
3. Account Security and User Responsibilities
The user is responsible for keeping their login details — username and password — completely confidential. It is advised not to share this information even with family members. The user is responsible for all activity carried out from their account.
3.1 Password Protection
Your password should be hard to guess. Create a password using a combination of uppercase and lowercase English letters, numbers and special characters. If you have any suspicion, change your password immediately and notify criex support.
3.2 What to Do in Case of Unauthorised Access
If you notice any unauthorised access or suspicious activity on your account, contact our 24/7 live chat support immediately. criex will not be responsible for any loss resulting from a failure to report in time.
3.3 Device and Connection
Be careful when logging in to criex from a public or shared device or network. Always log out properly after use. Avoid saving your password in the browser.
4. Deposit and Withdrawal Terms
4.1 Deposit Rules
The minimum deposit amount on criex is ৳300 (three hundred taka), which applies to all payment methods. Currently accepted deposit methods are bKash, Nagad, Rocket, Upay and bank transfer (for example — Dutch-Bangla Bank, BRAC Bank, Islami Bank).
Deposited funds must come only from the user's own account. Payments from third parties are not accepted and such transactions may be flagged as suspicious.
4.2 Withdrawal Rules
The minimum withdrawal amount is ৳1,000 (one thousand taka). The following methods can be used for withdrawal: bKash, Nagad, Rocket, Upay and bank transfer. Withdrawal requests are generally processed within 1 hour.
The user's identity may be verified at the time of withdrawal. The withdrawal process may be put on hold until verification is complete. The withdrawal method generally needs to match the deposit method.
4.3 Currency
criex processes transactions in Bangladeshi Taka (৳). Deposits or withdrawals in cryptocurrency or any other foreign currency are not possible.
5. Bonuses and Promotional Offers
5.1 Welcome Bonus
New accounts on criex receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 adds a ৳1,500 bonus, bringing the total balance to ৳2,500. Before withdrawing bonus funds, you must wager 25 times the bonus amount — in this example ৳1,500 × 25 = ৳37,500.
A bonus is not free cash. To withdraw winnings earned from a bonus, the specified wagering requirements must be met.
5.2 Bonus Restrictions
Misuse of bonuses — such as claiming bonuses through multiple accounts or attempting to meet bonus requirements through agreed-upon play — is strictly prohibited. If such activity is detected, the bonus will be cancelled and the account may also be closed.
5.3 Other Promotions
The VIP programme, cashback and other time-limited offers may have their own terms. It is necessary to read the specific terms of any promotion you take part in separately. criex reserves the right to change or withdraw any promotional offer at any time.
6. Prohibited Activities
The following activities are strictly prohibited on the criex platform:
- Match fixing or any betting activity connected with fraud of any kind.
- Using automated software, bots or scripts to bet or play games.
- Attempting to gain an advantage by exploiting any technical error or vulnerability on the platform.
- Attempting to use criex for money laundering or any other illegal financial activity.
- Users colluding against each other or against criex.
- Creating an account using a false identity or another person's information.
- Attempting any form of cyber attack on criex's systems or servers.
If a user is found to be involved in any of the prohibited activities above, criex may immediately close the account, forfeit the balance and take applicable legal action.
7. Responsible Gambling Policy
criex believes that gambling is a form of entertainment and is never a solution to financial problems. We are committed to ensuring safe and healthy entertainment for users by following responsible gambling guidelines.
7.1 Setting Deposit Limits
Users can set their own weekly or monthly deposit limits. Once set, a limit takes effect immediately, but increasing it requires a waiting period.
7.2 Self-Exclusion
A user who feels their gambling habit is becoming a problem can request through criex support to have their account suspended for a set period. The account cannot be reactivated before that period ends.
7.3 Protection of Minors
criex maintains strict age verification measures to ensure that no one under 21 can use the service. Using parental control software is helpful to prevent children or minors in the household from accessing online gambling sites.
8. Intellectual Property
All content on the criex website — logos, designs, software, text, graphics, videos and other elements — is the intellectual property of criex and is protected by copyright law.
Users are permitted to browse the website only for personal, non-commercial purposes. Copying, publishing, distributing or modifying any content without prior permission from criex is strictly prohibited.
Game content from third-party game studios such as Pragmatic Play, PG Soft, JILI, Evolution and others is the property of those respective companies. criex acts only as a distribution channel for the services they provide.
9. Limitation of Liability
criex always strives to ensure the reliability of its services, but disruptions may occur due to technical reasons. criex will not be liable in the following cases:
- Interruption to gameplay or betting caused by loss of internet connection.
- Loss caused by issues with third-party software or services.
- Misuse of an account due to the user's own error or lack of security.
- Unavoidable circumstances (natural disasters, cyber attacks, government directives) beyond criex's control.
criex will not be liable for any indirect or consequential loss. In the case of direct financial loss, criex's liability will never exceed the balance available in the user's account.
10. Account Suspension and Closure
10.1 Closure by criex
criex may suspend or close any account without prior notice for the following reasons:
- Violation of any provision of these terms.
- Suspicion of fraud, money laundering or any other illegal activity.
- Evidence or suspicion that the user is a minor.
- Failure to cooperate with identity verification.
10.2 Voluntary Closure by the User
If a user wishes to close their account, they can submit a request to criex support. Before closing, make sure all pending bonus requirements have been met, as any unfulfilled bonuses may be cancelled after the account is closed.
10.3 Balance Return
If an account is closed under normal circumstances, the valid balance can be withdrawn (subject to applicable conditions being met). However, if the account is closed due to a rule violation, criex reserves the right to forfeit the balance.
11. Changes to Terms
criex may change these terms at any time. For significant changes, users will be notified by email or through a notice on the platform.
If a user continues to use the service after changes are made, they are considered to have agreed to the new terms. It is therefore important to visit this page regularly to stay up to date. The date of the latest update will be noted at the end of the terms.
If you do not wish to accept the new terms, request to close your account and withdraw any available balance. It is advisable not to use the service after the changes come into effect.
12. Privacy and Data Protection
criex takes the privacy of users' personal information very seriously. Details of how information collected during registration and use of the service is used and kept secure can be found in our Privacy Policy.
criex uses SSL encryption technology to keep all data transfers secure. Users' financial information is not shared with third parties for commercial purposes.
Information may need to be provided to investigating authorities due to legal obligations. In such circumstances, criex will follow applicable law.
13. Contact and Dispute Resolution
13.1 Support Channels
criex provides support in Bengali and English via 24/7 live chat and email. Contact our support team for any complaints or questions.
To reach us by email: [email protected]
13.2 Complaint Process
If you have a complaint, first try to resolve it through live chat. If it remains unresolved, submit a formal complaint by email. criex makes every effort to resolve user complaints within a reasonable time.
13.3 For More Information
To learn more about these terms or get answers to general questions, visit the FAQ section. You can also visit our About Us page for general information about criex.
Following these terms effectively ensures a safe and fair environment for everyone.
If anything is unclear, contact our support before you start using the service — we are available 24/7 to help in Bengali.