criex Privacy Policy

criex is an online entertainment platform providing services to users in Bangladesh. This privacy policy ("Policy") sets out how criex handles the personal information of users of its website, mobile app, and related services.

This policy is an integral part of the Terms and Conditions. When you open an account or use services on the criex platform, the terms of this policy apply automatically. Users are requested to read this policy carefully before using the services.

This policy is consistent with applicable data protection regulations in Bangladesh. For any questions or concerns, please contact our support team.

criex collects only the information necessary to provide services and manage accounts. The information collected can be divided into two main categories:

2.1 Information Provided Directly

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification — all activities are for users 21 and above)
• Mobile number and email address
• Password and security-related information
• Payment information for financial transactions (relevant details of bKash, Nagad, Rocket, Upay, or bank account)
• Government document information required for identity verification (such as National ID number)

2.2 Automatically Collected Information

Some technical information is automatically recorded while using the platform:

• IP address and device type
• Browser type and operating system
• Login and logout times, list of pages visited
• Cookie and session data (details in the section below)
• Transaction history and gaming activity logs

criex never stores the full PIN or password of your payment account.

The collected information is used only for the specific purposes below:

3.1 Account and Service Management

• Verifying user identity and keeping accounts active
• Processing deposits and withdrawals
• Personalising the experience according to user preferences
• Identifying and resolving technical issues on the platform

3.2 Security and Fraud Prevention

• Detecting unauthorised login attempts and account hacking
• Identifying money laundering and fraudulent transactions
• Enforcing responsible gaming policies
• Preventing platform access by users under 21

3.3 Communication and Support

• Providing 24/7 support via live chat and email
• Sending transaction-related notifications
• Informing users about important changes to services
• Sending relevant promotional information with the user's consent

criex uses industry-standard security technology to keep your personal information safe. All data is transferred via SSL encryption and stored in encrypted form on servers.

4.1 Retention Period

All information is retained while the account is active. Even after account closure, certain information may be kept for a limited period to meet legal and regulatory obligations. After this period, information is securely deleted.

4.2 Security Measures

• 256-bit SSL/TLS encryption
• Two-Factor Authentication (OTP)
• Regular security audits and vulnerability testing
• Restricted staff access — only authorised staff can access specific information
• Automated suspicious activity monitoring system

If you suspect your account security has been compromised for any reason, contact our 24/7 live chat support immediately.

criex does not sell or rent your personal information. However, limited information may be shared with trusted third parties to provide specific services:

5.1 Payment Processors

Transaction-related information necessary to process deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and associated banks. These organisations have their own privacy policies and are bound to protect information.

5.2 Technology and Service Providers

We work with contracted third parties for server hosting, analytics, and technical services. They may only use data for the specified purpose and may not use it for any other purpose.

5.3 Legal Obligations

Information may be provided in compliance with law upon receipt of a valid order from Bangladeshi courts, government authorities, or law enforcement agencies. In such cases, users will be notified as far as possible.

Cookies and similar technologies are used on the criex website and app. Cookies are small text files stored in your browser or device that help improve the functionality of the platform.

6.1 Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security. These cannot be turned off.
• Functional cookies: For remembering your language and preferences.
• Analytics cookies: For understanding usage patterns on the site, which helps improve services.
• Marketing cookies: For showing relevant content based on your consent.

You can control cookies from your browser settings. However, turning off essential cookies may prevent some important features of the platform from working.

criex believes users should have control over their own information. The following rights are therefore ensured for you:

7.1 Right to View Information

You can view the information we hold about you at any time from your account settings. For more detailed records, a request can be made to the support team.

7.2 Right to Correct Information

If any of your information is incorrect, you can request a correction. Some information can be changed directly from account settings; for others, the support team will make the change after verifying your identity.

7.3 Right to Delete Information

After account closure, as much of your information as possible will be deleted within legal and regulatory obligations. Some information may need to be kept for a set period for mandatory auditing purposes.

7.4 Right to Opt Out of Marketing Communications

To stop receiving promotional messages, use the unsubscribe option at the bottom of any message or notify the support team. Mandatory transaction-related notifications cannot be turned off.

Personal information is stored and protected under the same policy during self-exclusion or limit-setting in accordance with the Responsible Gaming Policy.

All criex services are strictly for users 21 and above. Information of anyone under 21 is not knowingly collected or stored. Age is verified at registration and additional identity documents may be requested in suspicious cases.

If we become aware that information of a minor has been collected, that account will be immediately closed and all related information will be deleted.

For technical service requirements, information may in some cases be processed or stored on servers located outside Bangladesh. In such cases, it is ensured that the relevant third party follows equivalent or higher data protection standards and is contractually bound to protect the information.

All terms of this privacy policy remain applicable to any international data transfer.

criex may revise this privacy policy from time to time. In the event of changes:

• The "Last updated" date at the top of the page will be changed.
• For significant changes, users will be notified by email or through the platform.
• Continuing to use the service after changes will be considered acceptance of the new policy.

It is recommended to visit this page regularly to stay up to date on the latest policy. To learn more about the connection between this policy and the general terms and conditions, see the Terms and Conditions page.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is able to assist in both Bengali and English.

For general enquiries, you can also visit our FAQ section — you will find answers to many questions about accounts, payments, and security there.

This privacy policy was last updated: January 2025. If you need a previous version, please contact the support team.